We now offer virtual visits! Western Michigan Pediatrics has partnered with Care Convene to provide secure at-home virtual visits. Please call our office at 616-949-6112 (Cascade) or 616-457-3510 (Jenison) to speak with one of our nursing staff to determine if a virtual visit is appropriate for one of our providers to evaluate your child. The same office charges and co-pays apply and your insurance will be billed at the end of the visit.
Care Convene Step-by-Step Process for Patients
- Download Care Convene app (for patients)
- Open app once downloaded
- Click “Register”
- Click “I will register myself”
- You will arrive at the Registration Page
- Complete Registration information-Please note, the registration to be completed is the PARENT'S demographics if the patient is under the age of 18
- Provider code is WMPEDS
- Once registration is completed, you will receive notification of Success!
- Log into the provided email address to verify
- Click the “Verify” to finish registration (this must be done within 10 minutes of receiving the email)
- Go to the sign-in screen and enter email address and password to login
- “Allow” all notifications from Care Convene that may pop up throughout this process
- Click “Settings”
- Click “Dependents”
- Click “+ Dependents”
- Complete dependent information
- Save changes
- Click “Visit” at the bottom of the page
- Click “Tap to begin”
- Choose the patient the visit is for
- Choose the provider with whom you have an appointment with
- Choose “Now”
- Choose “Reason for visit”
- Take Self Assessment
- Complete all self assessment questions
- Click “Request Visit”
- Check “Yes” to request visit
- Complete address, preferred pharmacy, and gender ASAP while waiting for the provider to respond. This is a very important step. The e-visit cannot be started without all 3 completed
- Please wait until you receive a message that states “Dr____ is ready to see you”
- Click “Ok”
- There may be pop-ups asking for permission to allow Care Convene to access your camera, microphone, etc. Please allow Care Convene this permission
- Click “Accept Video Chat” to start the e-visit with the provider