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Services

We appreciate your selection of our office to serve your famiy’s needs, every step of the way!

Here are a few of the services we provide and what to expect when becoming a patient with Western Michigan Pediatrics.

Well Child / Preventive

We follow the American Academy of Pediatrics Guidelines. When possible, please call 2 months in advance to schedule your child’s visit.

Immunizations are given during the well child exam as well. We follow the AAP and CDC’s recommended vaccine schedule.

Newborns should see their doctor within three to five days after birth and within two to three days after leaving the hospital.
Babies should be seen at age 1 month, 2 months, 4 months, 6 months, 9 months and 12 months.
Toddlers should be seen at age 15 months, 18 months, 24 months and 30 months.
After age 3, children should see their doctor once a year.

Illnesses and Injuries

We have same day appointments available for urgent illness and injury visits. Please call the office as soon as necessary to schedule such an appointment.

Asthma Clinic

Patients with a previous history of asthma are evaluated at least twice a year, at both the patient’s physical and 6 months following with the asthma coordinator.

The Asthma Coordinator does spirometric testing, discusses possible new asthma medications and/or changes in current medications. They also demonstrate the use of an inhaler if necessary; how/when to take asthma medications, discuss patient’s triggers and go over questions and concerns.

Nutritionist

We have nutrition counseling available every other Wednesday alternating at each of our locations. Our staff can schedule an appointment with her. E-visits are also available with the nutritionist.

Lactation Consultant

A Certified Lactation Consultant is available each week on Tuesdays to our moms who have breastfeeding concerns. Talk to our staff to schedule a session.

Saturday Hours

Our Jenison office is now open Saturday mornings for urgent illness or injuries for all patients from both locations. Call the office when we open at 9am to allow our nurses to schedule an appointment for your child.

Telephone Service

Telephone Service is provided by our office staff during the day, and through a nurse answering service after hours. There is a $25 charge for after hour calls. If you have a life threatening emergency, please call 911 or take your child to the nearest emergency department.

Care Manager

Our Care Managers are available to help our patients during complex times dealing with illnesses, medications or specialists. They work with the physicians to guide patients through times of transition.

Office Policies

COPAYS

Western Michigan Pediatrics, PC will adhere to insurance carrier’s policies regarding the payment of copays at the time of service.

If a patient/parent does not pay their copay at the time of service, we will send them a statement for a fee of $10. If the copay is not paid at the time service is provided, but is received by the end of the day, the fee may be waived.

This fee will not apply if a patient pays their copay, but upon processing the claim, the insurance company applies the charge to a deductible or they deduct a co-insurance amount.

All self pay patients, as well as patients with whom we do not participate with their insurance, are also expected to pay at the time of service. We have the option to courtesy bill some of the plans on their behalf.

NO SHOW POLICY

Western Michigan Pediatrics, P. C., is dedicated to providing excellent patient care. Appointments that are missed hinder our ability to provide the highest quality of care possible.

If a patient is unable to keep an appointment, they are asked to contact the office, 24 hours prior to the appointment time. If an appointment is not kept, or not cancelled, it will be considered a “NO SHOW”.

You will be charged a fee of $50 for a missed Well Child Exam Appointment, and a fee of $25 for all other types of appointments.

As a courtesy, our office will attempt to contact the patient/parent of their appointment the day prior. However, if we are unable to make contact, it is still the obligation of the patient/parent to keep or cancel the appointment.

PRESCRIPTION RENEWALS

You may call the office during normal business hours or after hours and leave a request for a prescription refill on our Prescription Renewal Line. Or you may log on to our portal and provide the information Please allow 24 hours for your request to be filled.

MOST prescriptions are now sent electronically to the pharmacy including ADD and ADHD medications.

When leaving a prescription refill request, make sure you leave ALL of the following information:

Your name and relationship to the patient as well as a contact number for you if there are any questions
The patient’s date of birth
The name and dosage of the medication
How often it is taken?
The name, address and phone number of the pharmacy

HIPAA POLICY

Click here to view our Notice of Privacy.

Click here to view our HIPAA Disclosure.

MEDICAL RECORDS RELEASE

Western Michigan Pediatrics will charge a $20 fee per patient for the copying and transfer of medical records. We do offer a limited record to be copied, for no fee, which consists of the Last Well Child Exam, Immunization Record and Problem list.

This fee is payable prior to records being sent.

Click here to download our medical records release form

If you would like records to be sent to us, please click here to download a form to complete and give to your current provider

HELLO VISITS

Hello visits are opportunities for parents and families to meet our providers and staff and to learn about our office. Please call to schedule a visit.

HOSPITAL VISITS

Hospital Visits are provided to all of our hospital patients, including Newborns, by Helen DeVos Children’s Hospitalists. These are physicians who specialize in hospital care.

INSURANCE COMPANIES

We participate with numerous insurance companies. At each visit, you will receive a statement of services provided. We request payment of copays and your responsibility of your bill at the time of service. Statements are sent out for uncompensated charges.